DAILY DILEMMA
RUMOR CONTROL
Good Morning! Wow it's Monday again. The weekend just seems to go by to fast, huh? Do you work in an organization with more than 2 people? If this is the case sometimes wires get crossed and someone starts a rumor that may not be completely true. The person may have misinterpreted the message, or their perception of the situation is different Here's a ork place scenario about a rumor:
Pam, Maggie, and Chloe all work for the Helper's Agency. The Helper's Agency is a private company that helps the homeless in their community. The Helper's Agency has been serving the homeless for 20 years. Both Pam and Maggie have worked at the agency for about 15 of the 20 years and have seen many changes. The changes coming up are not anything they have ever seen. Pam is the Program Director for the skill building unit. The unit has been very successful for the past 15 years helping individuals and families by motivating, teaching, and supporting. Most of the funding for this unit comes by way of private donations.
Pam sat in her weekly managers meeting thinking about the trip to Hawaii she was taking with her daughters next. Her mind wandered back and forth to "no funding" to "cut in progam." Pam woke from her day dreaming of clear blue water and rumbling waves hitting the shoreline to panic! She was afraid to ask any questions to Robin and Maurice (the Executive Director and owner of the agency) about her program. She knew the plot. She was going on vacation and when she returned her desk would be cleared and she would be asked to leave because of "the cut in her program."
Pam was so sick to her stomach after that meeting she could not eat lunch. She continued to look at the phone and then began dialing Maggie's extension. "Maggie, I hope you are sitting down. I have some bad news for you. They are closing our program we are all going to be fired at the next staff meeting." "I told you they were going to do this. I knew they were scheming", Maggie blurted out. "How do you think Chloe's going to take this? We just hired her." "I want to meet with both of you in an hour. Clear your schedules." "Okay, I'll let Chloe know to clear her schedule too. See you in an hour."
Pam continued to tap her pen on her desk, fidget in her chair, pick up the phone and put it down several times. As she looked up at the clock there was a knock on her door and Maggie and Chloe appeared. Her wrinkled forehead showed her frustration and Chloe had no idea what was going on, but her gut told her it wasn't good.
"Hello Ladies." I have some very bad news today. Chloe sat with her lips pursed and legs crossed thinking of what the "bad news could be." Pam went on by saying, "They are closing our unit. They don't need us anymore, even though we bring so much to this agency. They are out of money and will all be out of a job by the end of the year."
Maggie looked like her world had crashed before her, and Chloe had no expression on her face. "Well I guess that's it girls."
The day of the all staff meeting Pam was pacing in her bedroom and debating whether she was to ill to go to work. She kept looking at the clock and still had not showered. Finally she decided to shower and go to work. She always enjoyed making late entries.
At the all staff meeting the agency owner was cracking his usual boring jokes. Everyone laughed politely. He never mentioned closing any units or the agency being out of money. He told everyone the last quater had good financials and they were changing their benefits package.
Pam, Maggie, and Chloe all work for the Helper's Agency. The Helper's Agency is a private company that helps the homeless in their community. The Helper's Agency has been serving the homeless for 20 years. Both Pam and Maggie have worked at the agency for about 15 of the 20 years and have seen many changes. The changes coming up are not anything they have ever seen. Pam is the Program Director for the skill building unit. The unit has been very successful for the past 15 years helping individuals and families by motivating, teaching, and supporting. Most of the funding for this unit comes by way of private donations.
Pam sat in her weekly managers meeting thinking about the trip to Hawaii she was taking with her daughters next. Her mind wandered back and forth to "no funding" to "cut in progam." Pam woke from her day dreaming of clear blue water and rumbling waves hitting the shoreline to panic! She was afraid to ask any questions to Robin and Maurice (the Executive Director and owner of the agency) about her program. She knew the plot. She was going on vacation and when she returned her desk would be cleared and she would be asked to leave because of "the cut in her program."
Pam was so sick to her stomach after that meeting she could not eat lunch. She continued to look at the phone and then began dialing Maggie's extension. "Maggie, I hope you are sitting down. I have some bad news for you. They are closing our program we are all going to be fired at the next staff meeting." "I told you they were going to do this. I knew they were scheming", Maggie blurted out. "How do you think Chloe's going to take this? We just hired her." "I want to meet with both of you in an hour. Clear your schedules." "Okay, I'll let Chloe know to clear her schedule too. See you in an hour."
Pam continued to tap her pen on her desk, fidget in her chair, pick up the phone and put it down several times. As she looked up at the clock there was a knock on her door and Maggie and Chloe appeared. Her wrinkled forehead showed her frustration and Chloe had no idea what was going on, but her gut told her it wasn't good.
"Hello Ladies." I have some very bad news today. Chloe sat with her lips pursed and legs crossed thinking of what the "bad news could be." Pam went on by saying, "They are closing our unit. They don't need us anymore, even though we bring so much to this agency. They are out of money and will all be out of a job by the end of the year."
Maggie looked like her world had crashed before her, and Chloe had no expression on her face. "Well I guess that's it girls."
The day of the all staff meeting Pam was pacing in her bedroom and debating whether she was to ill to go to work. She kept looking at the clock and still had not showered. Finally she decided to shower and go to work. She always enjoyed making late entries.
At the all staff meeting the agency owner was cracking his usual boring jokes. Everyone laughed politely. He never mentioned closing any units or the agency being out of money. He told everyone the last quater had good financials and they were changing their benefits package.
Pam missed most of the meeting and she arrived just in time to give her report. As she stood at the podium tears welled up in her eyes. She apologized for her feelings. She told the rest of the staff how much she has enjoyed working for the organization. She then let out the bomb! "I'm not happy with Robin and Maurice and do not support their decision. Robin and Maurice looked at each other in confusion. The rest of the staff looked at each other and Robin and Maurice in confusion. Pam then continued to tell the staff that Robin and Maurice plotted to close her unit and how they never wanted to help people and they were only in it for the money.
Maurice then rose and got up to the podium and gently guided Pam to her seat and dismissed the rest of the staff immediately.
"What was that all about Pam?" "You said in the executive meeting last week you were cutting programs and the agency was out of money." "Pam, I don't know where you got that information but what was said was we were looking to expand our programs and look for more donors. If we couldn't find more donors then we needed to cut the expanded programs because we would be out of money."
Pam sat there looking embarrased. Maurice immediately demoted her and told her she was on probation, and mandated her to attend a communications class.
That night Pam wrote out her resignation about five times.
Rumors are just that, rumors. Asking questions and having good communication skills is a must in all organizations. Wires tend to get crossed and messages misinterpeted. In this case is not only cost Pam her job but her reputation. She may not be trusted again for a long time.
